We are no longer accepting OSFP escalations in ServiceNow. 

All 23-24 escalations should be handled in Salesforce Case Management by assigning a task to UES. 

All new 22-23 escalations must be submitted via the link below*. Please make sure you use the tab for your region. 

*If you are unable to access the document, please see your manager for assistance with submitting your escalation.